Shipping policy

At Zokei, each object is thoughtfully produced and carefully finished before it reaches your space.

Most products are made to order and require 3–7 business days for production and quality inspection before dispatch.

During periods of high demand, production may take slightly longer.

Once dispatched, orders are typically delivered within:

Delivery timelines are estimates and may vary due to courier operations, weather, public holidays, or other external factors.

Tracking information will be shared via email or Whatsapp/SMS once your order has been dispatched.

Shipping charges are generally included in the product price, if applicable it will be displayed at checkout before payment is completed.

If your package arrives visibly damaged, please record an unboxing video and contact us within 48 hours of delivery.

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